1. How is the product shipped?

There are a number of shipping methods available:
a) Products are produced, and then shipped together to a single specified address

b) Shipping to individual addresses - coming soon


2. How are the products packaged?
Standard packaging is a OPP bag, however we also offer an upgraded custom box and individual message card option


3. What is the lead time?

Products will be delivered to a single specified address within a 1 week period after order 


4. What material is the phone case made from, and what is the print method?

Phone cases come in plastic and silicon. Printed using regular and 3D digital print methods 


5. What if there are quality issues? 

The custom products are of retail quality, and we provide product warranty support, as with other products. If there are any issues, simply get in touch with us.


6. Can I see a sample before purchasing the service?

Yes, we can provide samples to show the client upon request 


7. What phone models are supported?

We support the majority of mainstream phone models.


8. If I have any questions, who can I contact

Simply send an e mail to unique@promocollection.com.au